Terms and Conditions
Welcome to AKIHIRO GEMS. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this website.
2. Services Provided
AKIHIRO GEMS offers luxury gemstones and jewellery sourced from trusted suppliers in Sri Lanka. Our services include:
- Showcasing gemstone collections.
- Providing information on gemstone sourcing and certification.
- Offering consultation and quotation services for gemstones and custom jewellery.
3. Quotation and Pricing
Gemstone values vary based on carat, clarity, cut, and treatment. Therefore, we operate on a consultation and quotation basis. Prices are subject to change based on market conditions and gemstone availability. Quotations are valid for a specified period, as indicated in the quotation itself.
4. Ordering and Payment
To place an order, you must request a consultation and receive a customized quote. Payment terms will be outlined in the quotation. We accept various payment methods, including bank transfers and credit cards. Orders are processed upon receipt of full payment.
5. Shipping and Delivery
We ship gemstones and jewellery worldwide. Shipping costs and delivery times vary depending on the destination. We are not responsible for any customs duties, taxes, or other fees imposed by the destination country. Risk of loss or damage to the products passes to you upon our delivery to the carrier.
6. Returns and Exchanges
Due to the unique nature of gemstones and custom jewellery, returns and exchanges are handled on a case-by-case basis. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to discuss your concerns. We reserve the right to refuse returns or exchanges.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the intellectual property of AKIHIRO GEMS and is protected by copyright laws. You may not use, reproduce, or distribute any content from this website without our prior written permission.
8. User Conduct
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
- Post or transmit any unlawful, harmful, or offensive content.
- Attempt to gain unauthorized access to our systems or data.
- Interfere with the operation of this website.
9. Limitation of Liability
AKIHIRO GEMS is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of this website or our services. Our liability is limited to the purchase price of the products or services in question.
10. Disclaimer of Warranties
This website and its content are provided on an “as is” basis without any warranties, express or implied. We do not warrant that this website will be error-free or uninterrupted, or that the content will be accurate or complete.
11. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of these terms will be resolved in the courts of Australia.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of this website after any changes constitutes acceptance of the revised terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at info@akihrogems.com.